At gigmug.com, we strive to ensure a seamless and satisfactory experience for all users. Our refund policy is designed to provide clarity on the circumstances under which refunds may be granted while maintaining fairness for both service buyers and service providers.
Refunds may be issued under the following conditions:
The service provider fails to deliver the agreed-upon service within the specified timeframe.
The delivered service does not match the agreed-upon scope or quality as outlined in the order.
The service provider is unable to complete the project due to unforeseen circumstances.
A duplicate payment was made due to a technical error.
The order is canceled before the service provider has started work.
Refunds will not be issued under the following conditions:
The service has been delivered as per the agreed terms and the buyer changes their mind.
The buyer is dissatisfied due to personal preference rather than objective service issues.
The service provider has already spent significant time and effort on the project.
The buyer fails to provide necessary inputs, resulting in project delays or dissatisfaction.
The request for a refund is made after the service is fully completed and accepted.
To request a refund, users must follow these steps:
Contact the service provider through gigmug.com messaging system to resolve the issue.
If a resolution is not reached, submit a refund request via our Support Center within 7 days of order completion.
Provide detailed information, including order details, issue description, and any supporting evidence.
Our team will review the request and may contact both parties for further clarification.
Refund decisions will be made within [X] business days after review.
Approved refunds will be processed through the original payment method.
Refunds may take [X] business days to reflect in the user account, depending on the payment provider.
If a refund is issued in the form of gigmug.com credits, they can be used for future transactions on the platform.
In cases where both parties cannot reach an agreement, gigmug.com will act as a neutral arbitrator to review the case and make a final decision based on the provided evidence and platform policies.
gigmug.com reserves the right to update or modify this refund policy at any time. Users will be notified of significant changes via email or platform notifications.
For further assistance, please contact our Support Team at [email protected]
